:root{--ink:#111;--red:#d71920;--red-dark:#a90f15;--line:#dedada;--muted:#686464;--paper:#fff;--wash:#f5f3f3}
.admin-link{color:var(--ink);text-decoration:none}.admin-link:hover{border-color:var(--red)}
*{box-sizing:border-box}html{background:var(--wash)}body{margin:0;color:var(--ink);background:linear-gradient(135deg,#fafafa 0%,#f0eded 100%);font-family:Arial,Helvetica,sans-serif}button,input,textarea,select{font:inherit}.site-shell{min-height:100vh;display:flex;flex-direction:column}.topbar{height:94px;display:flex;align-items:center;justify-content:space-between;padding:0 clamp(24px,6vw,88px);border-bottom:1px solid rgba(17,17,17,.1);background:rgba(255,255,255,.78);backdrop-filter:blur(12px)}.brand{display:flex;gap:12px;align-items:center;color:var(--ink);text-decoration:none}.brand-mark{width:42px;height:42px;border-radius:12px;display:grid;place-items:center;background:var(--ink);color:#fff;font-weight:800;font-size:22px;box-shadow:inset 0 -4px 0 var(--red),0 8px 24px rgba(17,17,17,.2)}.brand strong,.brand small{display:block;line-height:1.15}.brand strong{font-size:17px;letter-spacing:-.3px}.brand small{color:var(--muted);font-size:12px;margin-top:3px}.support-chip{padding:10px 14px;border:1px solid var(--line);border-radius:999px;font-size:13px;background:#fff}.status-dot{width:8px;height:8px;display:inline-block;background:#20b679;border-radius:50%;margin-right:7px;box-shadow:0 0 0 4px rgba(32,182,121,.12)}.workspace{width:min(1180px,calc(100% - 40px));margin:auto;padding:70px 0;display:grid;grid-template-columns:.88fr 1.12fr;gap:clamp(50px,8vw,110px);align-items:center}.eyebrow,.step-label{color:var(--red);text-transform:uppercase;letter-spacing:.14em;font-size:12px;font-weight:800}h1{font-size:clamp(48px,6vw,78px);line-height:.98;letter-spacing:-.055em;margin:14px 0 26px}h1,h2,.brand strong{font-family:Arial,Helvetica,sans-serif;font-weight:800}.lead{color:var(--muted);font-size:18px;line-height:1.65;max-width:500px}.promise-list{margin-top:38px;display:grid;gap:22px}.promise-list>div{display:grid;grid-template-columns:36px 1fr;gap:12px}.promise-list span{font-weight:700;font-size:12px;color:var(--red);padding-top:3px}.promise-list p{margin:0;color:var(--muted);font-size:14px;line-height:1.55}.promise-list strong{display:block;color:var(--ink);font-size:15px;margin-bottom:2px}.ticket-card{background:var(--paper);border:1px solid rgba(17,17,17,.09);border-radius:24px;box-shadow:0 30px 80px rgba(30,20,20,.13);padding:clamp(26px,4vw,48px);min-height:505px}.progress{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin-bottom:34px}.progress span{height:4px;border-radius:4px;background:#e9e4e4}.progress .active{background:var(--red)}.ticket-card h2{font-size:clamp(27px,3vw,38px);line-height:1.15;letter-spacing:-.035em;margin:8px 0 12px}.form-intro,.muted{color:var(--muted);line-height:1.6;margin:0 0 28px}.customer-name{margin:0;color:var(--muted)}label{display:grid;gap:8px;font-size:13px;font-weight:700;margin-top:18px}input,textarea,select{width:100%;border:1px solid var(--line);border-radius:11px;background:#fcfbfb;color:var(--ink);padding:14px 15px;outline:none;transition:.2s}input:focus,textarea:focus,select:focus{border-color:var(--red);box-shadow:0 0 0 4px rgba(215,25,32,.1);background:#fff}textarea{resize:vertical}.field-row{display:grid;grid-template-columns:1fr 1fr;gap:14px}.primary,.secondary{width:100%;min-height:52px;border:0;border-radius:12px;cursor:pointer;font-weight:800;margin-top:24px;transition:.2s}.primary{background:var(--red);color:#fff;display:flex;justify-content:space-between;align-items:center;padding:0 20px;box-shadow:0 12px 24px rgba(215,25,32,.22)}.primary:hover{background:var(--red-dark);transform:translateY(-1px)}.secondary{color:var(--red);background:#fff0f0;display:grid;place-items:center;text-decoration:none}.back{border:0;background:transparent;color:var(--muted);padding:0;text-decoration:none;font-size:13px}.privacy{text-align:center;color:#8b8585;font-size:11px;margin-top:18px}.error{color:#b42318;background:#fff1f0;padding:10px 12px;border-radius:9px;font-size:13px}.success-panel{text-align:center;padding:22px 6px}.success-icon{width:66px;height:66px;border-radius:50%;display:grid;place-items:center;margin:0 auto 22px;background:#e8f8f1;color:#129464;font-size:28px;font-weight:800}.reference{display:inline-block;font-weight:800;font-size:22px;letter-spacing:.06em;background:#f5f2f2;border:1px dashed #aaa3a3;border-radius:10px;padding:12px 22px;margin:14px 0 22px}footer{display:flex;justify-content:space-between;padding:26px clamp(24px,6vw,88px);border-top:1px solid rgba(17,17,17,.1);color:#777171;font-size:12px}@media(max-width:850px){.workspace{grid-template-columns:1fr;padding:44px 0}.intro{text-align:center}.lead{margin-inline:auto}.promise-list{display:none}h1 br{display:none}}@media(max-width:560px){.topbar{height:76px}.support-chip{display:none}.workspace{width:min(100% - 24px,1180px);gap:28px;padding:30px 0}.field-row{grid-template-columns:1fr;gap:0}.ticket-card{padding:24px 18px;border-radius:18px}footer{display:grid;gap:8px;text-align:center}}